Shipping & Returns
Shipping Policy
Order Processing Time:
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All orders are processed within 3-5 business days (Monday through Friday, excluding holidays) after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
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We offer various shipping methods, including standard and expedited options.
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The shipping cost and estimated delivery time will be displayed at checkout based on your location and chosen shipping method.
Shipping Confirmation:
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Once your order is shipped, you will receive a confirmation email with tracking information.
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You can track your order using the provided tracking number through our website or the carrier's website.
International Shipping:
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We offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply, and customers are responsible for these charges.
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International orders may take longer to process and deliver due to customs clearance.
Return & Exchange Policy
Returns Policy:
Eligibility for Returns:
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We accept returns within 14 days from the date of purchase.
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To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
Return Process:
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Contact our customer service team at customerservice@byidol.com to initiate the return process.
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Provide your order number, the reason for the return, and any relevant details.
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Once your return is approved, we will provide you with a return shipping label.
Return Shipping:
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Customers are responsible for the cost of return shipping.
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Use the provided return shipping label to ensure a smooth return process.
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We recommend using a trackable shipping method to ensure the safe return of your item.
Refund:
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Once we receive and inspect the returned item, we will process a refund to the original payment method.
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Please allow up to 5 business days for the refund to be reflected in your account.
Exchanges:
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Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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Customer Care & Product care
Product Care
When not in use, store your handbag in a dust bag to protect it from dust and light. Avoid storing it in plastic, as this can cause the leather to dry out. Also, make sure to stuff the bag with tissue paper or bubble wrap to help maintain its shape.
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Leather can dry out over time, so it's important to condition your handbag regularly to keep it soft and supple. Choose a high-quality leather conditioner and apply it to the bag using a clean, soft cloth. Allow the conditioner to penetrate the leather for a few minutes, then buff it off with a clean cloth.
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Leather is sensitive to water and moisture, so avoid getting your handbag wet. If your handbag does get wet, gently blot it with a soft, absorbent cloth and allow it to air dry naturally. Do not use heat sources such as hair dryers, as this can cause the leather to crack.
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Prolonged exposure to sunlight can cause the leather to fade and become brittle. Store your handbag away from direct sunlight when not in use, and avoid leaving it in hot cars or near heat sources.
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Be gentle when handling your handbag to avoid
scratches, scuffs, and other damage. Avoid placing sharp or abrasive objects inside the bag that could cause tears or punctures.
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Professional Maintenance: If your handbag requires more extensive repair, contact customer care. www.byidol.com/customercare.
Customer Care
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately at customerservice@byidol.com.
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Include photos of the damaged or defective item, and we will assist you in resolving the issue.